Refund & Return Policy

1. Eligibility for Returns

• Returns are accepted within [X days] from the date of delivery.
• Items must be unused, in original condition, and with all tags/packaging intact.
• Proof of purchase (order confirmation/receipt) is required.

2. Non‑Returnable Items

• Customized or personalized products.
• Intimate wear, swimwear, and cosmetics once opened.
• Clearance or heavily discounted items (if applicable).

3. Return Process

1. Submit a return request via [email/contact form] with your order number.
2. We will provide return instructions and shipping address.
3. Once the item is received and inspected, we will notify you of approval or rejection.

4. Refunds

• Approved refunds will be issued to the original payment method within [X–Y business days].
• Processing time may vary depending on your bank/payment provider.
• Shipping costs are non‑refundable (unless the product was faulty/incorrect).

5. Exchanges

• Exchanges are available for size/color variants if stock is available.
• If unavailable, a refund will be processed instead.

6. Damaged, Defective, or Wrong Items

• If you receive an incorrect or damaged item, contact us within 48–72 hours with photos.
• We will arrange replacement, repair, or full refund at no extra cost.

7. Return Shipping Costs

• Customers are responsible for return shipping unless the return is due to our error (wrong/damaged item).
• We recommend using a trackable shipping method.